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Krafty Kats Curiosity Shop - Return Policy

If you are dissatisfied with your order including Bearington bears or Laurel Burch cat items for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for any items, including Laurel Burch cat or Bearington bears, returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package via UPS, the USPS or FedEx in a prepaid, insured, traceable method to the return address on your shipping label.

Regarding Items Broken during Shipping:

Occasionally, items do get broken when they are shipped. At Krafty Kats, we always try to pack our items as securely as possible before we ship them to you. We also insure your item in case of it is broken or lost.

However, if your item is broken we ask for a bit of help from you. In most cases, we prefer that you provide us with:

  • 1. Digital photographs of the broken item and packaging (to show condition).
  • 2. A complete description of the damage which has occurred.

Please contact us within 1 week of the delivery of your item.

In some cases, we will need you to call the shipper such as UPS to report the damage. They may want to come and pick it up from you. Please be patient as this process can take up to 4 weeks to complete. Also keep in mind that the earlier you report the damage to us, the more quickly we can replace your item or refund your money. 

Please return your shipment to:
Krafty Kats Curiosity Shop
2824 N Naples Court, Unit B
Orange, CA 92867

08/14

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Welcome to Krafty Kats!

Welcome Fall!

The holiday season is right around the corner!

Here are some fun ideas:

At Krafty Kats, we have a huge selection of fun gifts, We would love to help you with all your special gift needs! Please email us if you have any questions. for every one on your list.
Happy Shopping!

Krafty Kats Curiosity Shop BBB Business Review